Achievements

Director-level performance framework

Translated the strategic objectives of the AI & Advanced Technology Sector into measurable KPIs for each directorate, from definition and baselines to targets and ownership.

Tahakom

OKR framework for technology governance

Designed and implemented OKRs for the Technology Governance Directorate, with cascaded objectives, measurable key results and clear accountability.

Tahakom

A governed KPI dictionary

Developed a governed KPI dictionary that became a single source of truth for how performance is defined, measured and owned.

Stronger IT service performance

Set baselines, SLA thresholds and escalation mechanisms across incident, problem, change and release management, improving SLA compliance and first-contact resolution.

Tahakom

Automated performance reporting

Automated data collection, reporting and distribution with Power BI, Power Automate and the Power BI REST API, substantially reducing manual reporting effort.

Tahakom

Network KPI governance from 2G to 5G

Designed and governed KPI frameworks across multi-vendor radio and core networks, growing the role from reporting into full KPI governance and Power BI ownership.

STC

Reporting for peak national events

Produced executive performance reporting during Hajj, Ramadan and emergency scenarios, supporting real-time operational decisions.

STC

Automated multi-vendor performance reporting

Automated performance reporting across multiple vendors and technologies for the South-West Network Operations department, covering both passive and active network infrastructure, using RTTS Crystal Reports, SAP-based internal reports and advanced Excel with macros.

STC

A single site master for the South-West region

Built and maintained a site master for all mobile and transmission sites in the South-West region network, regularly updated with key site information such as battery and generator status, giving operations one up-to-date reference for every site.

STC